Refund and Return Policy

Thank you for purchasing from Revit Mission. We strive to provide high-quality Revit consultant services, templates, and families. Please read our refund and return policy carefully.

1. Digital Products (Revit Templates and Revit Families)

Due to the nature of digital products, we generally do not offer refunds or returns once a product has been downloaded or accessed. All sales of digital products are considered final.

However, we understand that exceptional circumstances may occur. If you encounter any issues with our Revit templates or families, such as:

  • Corrupted files
  • Significant discrepancies from the product description
  • Inability to use the product due to technical issues

Please contact us within 7 days of purchase with detailed information about the issue. We will make every effort to resolve the problem, which may include providing a replacement file, offering technical support, or, in rare cases, issuing a refund at our discretion.

2. Consulting Services

Our consulting services are tailored to meet your specific needs. The terms of cancellation and refunds for consulting services will be outlined in a separate agreement or contract provided before the commencement of the services.

Generally, cancellations made with sufficient notice (as defined in the agreement) may be eligible for a partial refund. If you are not satisfied with the consulting services provided, please contact us immediately to discuss your concerns. We are committed to working with you to find a satisfactory resolution.

3. How to Request Assistance

To request assistance with a digital product or consulting service, please contact us through the contact information provided on our website. Include the following information in your request:

  • Your order number
  • The name of the product or service
  • A detailed description of the issue
  • Any relevant screenshots or error messages

4. Exceptions

We reserve the right to refuse a refund or return if:

  • The request is made outside of the specified timeframe.
  • The issue is due to user error or incompatibility with your system.
  • The product has been modified or altered in any way.
  • The product was purchased through an unauthorized reseller.

5. Policy Changes

We reserve the right to modify this refund and return policy at any time. Changes will be effective immediately upon posting on our website. Please review this policy periodically for updates.

6. Contact Information

If you have any questions about our refund and return policy, please contact us through the contact information provided on our website.